How to claim on your horse insurance
Claims made easy
We have worked hard to make claiming as easy as possible. You can claim online or by phone and there aren’t any paper claims forms to complete. We’ll even contact the vet for you. Log in to get started.
How to claim
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Make sure you have your finalized invoice (aka your vet bill) and your horse's medical records before submitting a claim. Let us know what happened by following the instructions on the claim form.
Setting up direct deposit as your preferred payment method is the quickest way to get reimbursed. You can get paid back 5-10 days faster than a check in the mail.
Once your claim is approved, you’ll be paid back up to 100% of your unexpected vet bill in as little as 3-5 days via direct deposit.
Lightning-Fast Horse Insurance Claims
Just snap a photo of the vet bill, send it to us online, and we’ll get to work. Most claims are processed in just 2 working days. No hassle, no waiting around. We’re here to support you, so you can get back to doing what you do best: caring for your horse.
Make sure you have your finalized invoice (aka your vet bill) and your horse's medical records before submitting a claim. Let us know what happened by following the instructions on the claim form.
Setting up direct deposit as your preferred payment method is the quickest way to get reimbursed. You can get paid back 5-10 days faster than a check in the mail.
Once your claim is approved, you’ll be paid back up to 100% of your unexpected vet bill in as little as 3-5 days via direct deposit.
What happens next?
Our Claim Support team will get to work sorting your claim as quickly as they can.
If they find we need more information we can contact your vet to get it so you can focus on looking after your horse. We'll keep you updated by text and email to let you know when it's paid or if there are any delays. When you make the claim you can choose if you want us to pay you or your vet (as long as they've agreed to it), so when it's approved you know where the money is going.
Track your claim
Log in to My Account to see the status of your claim.
We'll also email you a breakdown of your claim and let you know when it's paid. If you haven't received an email within 72 hours of submitting your claim, it's worth checking your junk or spam folder.
How to Claim FAQs
All the questions you’ve ever wanted to ask about our claims process.
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